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:: HOYA.USA ::
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전체 메뉴 보기

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()
이용안내
- 반송 안내
1. 쇼핑몰에 반송 신청 및 리턴 라벨 확인
[ POINT ]
  • 반송 필요 시 먼저 판매 쇼핑몰에 반송 신청하여 상품을 받아줄 것인지 리턴 라벨을 주는지 확인합니다.
  • 쇼핑몰에서 반송을 받아주지 않는 경우 호야USA에서도 반송이 불가능 합니다.
  • 반송을 받아준다면 리턴 라벨을 주는 지 확인합니다.
- 리턴라벨 이란?
  • 리턴라벨은 유료, 무료 리턴라벨로 나누어집니다.
  • 고객의 단순 변심인 경우 쇼핑몰에서 유료 리턴라벨로 발급을 하며, 환불시 반품 배송비가 제외되고 환불이 되어집니다.
  • 파손이나 훼손 등 쇼핑몰측의 잘못으로 반품을 하는 경우 무료 리턴라벨(pre-paid return labal)을 보내줍니다.
  • 무료 리턴라벨은 쇼핑몰측에서 반품 수수료를 부담합니다. 구매하신 해외 쇼핑몰에서 요청하여 받으실 수 있습니다.

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1522-9197 운영시간 : AM 10:00 ~ PM 05:00
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이용안내

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초보자 가이드

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고객센터

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마이페이지

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혜택

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이벤트

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호야USA는 관세법등 관련규정을 준수하고, 불법물건을 취급하지 않으며, 분할배송 및 가격허위신고 등 고객의 불법사항 요청에는 협조하지 않습니다.